Digital Platforms are comprised of a shared interface and multiple components to enable a data-driven enterprise rather than a process-driven one. The digital platform handles an end-to-end business process necessary to achieve an improved experience for customers, employees, and partners. A digital platform typically encompasses a data-ingestion engine, machine-learning, automation an analytical engine and increasingly, an AI engine, APIs, or tools that allow digital platforms to talk to other software, and tools monitoring regulatory compliance. A digital platform is the lifeblood of digital transformation.
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