Job Description
iPSS inc., an Ottawa-based leading-edge Information Technology (IT) Cyber Security Company that prides itself on its ability to interpret a client’s vision and materialize it into fully functional and multifaceted solutions, is in need of a ServiceNow Architect to join one of our key delivery teams. We are looking for both consultants and FTE (full time employees) with exemplary character, consistency, and competence to join a growing team of professionals who share a passion for solving complex problems with technology-based solutions.
Do you have an extraordinary interest in ServiceNow and a system integrator company? Are you looking to join a rapidly growing team of IT professionals with a well demonstrated track record of success?
If you answered yes to these questions and are an enthusiastic ServiceNow Architect, then iPSS inc., who has a strategic partnership with ServiceNow, may have the ideal role for you.
Role:
As a ServiceNow Architect you will be responsible for contributing towards the success of implementing, enhancing, and maintaining the ServiceNow application suite. Our vision of the ideal candidate is someone who has over three years of demonstrated ServiceNow Technical experience, along with a passion for leading and collaborating with internal and external teams to create exceptional user experiences.
Responsibilities:
- Provide direction and lead ServiceNow solution architecture
- Coordinate with the ipss Inc. Engagement Manager or Customer to understand business requirements and rationale behind changes to existing functionality as well as new functionality to be deployed
- Provide ServiceNow development assistance to customers including, but not limited to, form configuration, workflow administration, reporting, data imports, custom scripting and third-party software integrations
- Answer technical and application configuration questions
- Configure and customize new applications and modules
- Implement new functionality for customers while using ServiceNow best practices
- Assist in troubleshooting ServiceNow upgrades, patching, and release management
- Provide analysis of problems and possible solutions
- Produce detailed documentation on all work completed
- Lead technical implementation teams including code review for less experienced consultants
- Conduct technical training and knowledge transfer sessions.
- Research systems and/or programs to determine causes of failure or poor operational performance; then define, test, and implement detailed solutions
Ideally you have:
- Bachelor’s Degree or equivalent work experience
- 3+ years of experience implementing, configuring and customizing ServiceNow
- Minimum of 3 years of experience with common web technologies and networking (e.g. XML, HTML, JavaScript, AJAX, CSS, HTTP, TCP/IP, etc.)
- Basic understanding of ITIL methodologies
- Working experience with ITSM processes and tools
- Directory service integration experience (Active Directory, LDAP, etc.)
- ServiceNow Fundamentals Certification required
- ServiceNow Implementation Specialist in at least one application preferred
- Field of interest/background in Cyber Security is considered an asset
- Bilingualism is a strong asset
The attitude we are looking for:
- Diligent in ensuring the path to completion is clearly understood, while remaining open to revisions and alterations along the way.
- Excellent communication skills and a strong personal commitment to quality service
- Embraces the unknown as a learning opportunity and always finds a way to push a project forward, even with a lack of information.
- Resolute to the face of change and instead uses it as an opportunity to collaborate and brainstorm stronger solutions.
- Work seamlessly and in transition between teams, embracing their individual working styles, perspectives, personalities with varied skill levels.
- Actively engages with teammates and stakeholders to ensure they are included in discussions and decisions.
- Feels a personal responsibility to take ownership over a project and overcome any deterrents that may stand in the way.
- Thoughtful problem solver who considers the solution – and its impact – from multiple perspectives.
- Ability to work remotely and with remote resources as needed.
Conditions of Employment:
- Canadian Federal Government Secret Security Clearance – Must hold a minimum Secret Clearance or the ability to obtain.
iPSS inc. offers a competitive compensation package for all FTE, professional development, and a positive work environment. This is a great opportunity to be at the heart of a growing company.
We thank all candidates in advance for their interest, however only those being considered will be contacted. If interested, please submit your résumé.